computech Web Hosting and Domains
 
Online Customer Support

Online Support:

 Users Guide
 Getting Started:
 Configuring E-mail
 Web Mail
 Dial Up
 Introduction to FTP

 Using FTP to Upload Your Website

 Domains
 Secure Socket Layer (SSL)
 Payment Options and Info
 Policies
Contact Support
 Support Contact Form

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Welcome to our Online Support Centre

At Computech, we strive to provide the best support experience in setting up, maintaining and using our range of services. We provide many ways to help you with your queries and technical difficulties:

User's Guide:

Our Support Documents provide extensive technical and how-to information to assist in explaining some of the most common topics and tasks you may encounter. We hope that these guides can answer your questions quickly and clearly and resolve any challenges.Some support documents contain Images, which have been included to illustrate what is required for each step.

.Getting Started:

Internet Access and Server Information
How to Login to the "User Central" Control Panel

Login to Webmail
How To: Get Your Web Site Online

 
.Configuring E-mail

Microsoft Outlook Express 6
How to Configure a New E-mail Account
How to Edit Properties of an Existing E-mail Account

Microsoft Outlook 2003 (Official MS Outlook 2003 Site)
How to Configure a New E-mail Account
How to Edit Properties of an Existing E-mail Account

Mozilla Thunderbird (Download Thunderbird)
Official Thunderbird Support
Official Thunderbird FAQ
How to Configure a New E-mail Account

Mail for Mac OSX
How to Configure a New E-mail Account
How to Edit Properties of an Existing E-mail Account

Entourage for Mac OSX
How to Configure a New E-mail Account
How to Edit Properties of an Existing E-mail Account

Web Based E-mail (Launch Webmail in New Window)
Login to Webmail
Checking Webmail
Composing New E-mail

What Is an Email Alias?
How to Setup an Email Alias?


 
.Web Mail - Computech's Web Based E-mail (Launch Webmail in New Window)

Login to Webmail

What Is an Email Alias?
How is an E-mail Alias Different to a Standard E-mail Account
Why Should I Use an Alias in place of a Standard E-mail Account
How to Setup an Email Alias?

 
.Dial-Up

How to Setup a new Dial-Up Connection in Windows 98
How to Setup a new Dial-Up Connection in Windows XP
How to Modify Existing Dial-up Connection Settings Using Windows XP

Internet Access and Server Information

 
.Introduction to FTP (File Transfer Protocol)

About FTP (File Transfer Protocol)
FTP Server Information / Settings
FTP Clients

 
. Using FTP to Upload Your Web Sites and Files

Internet Explorer (IE)
Configuring IE to upload files to computech
Using IE to upload files to computech

FireZilla (Download FireZilla)
How to Configure and Use FireZilla to upload files to computech

CuteFTP Professional (Download CuteFTP)
Cute FTP Professional Official Users Guide (PDF)
How to configure CuteFTP Using the "Connection Wizard"
How to use CuteFTP Pro to upload files to computech

WS_FTP Download (WS_FTP Home) (WS_FTP Professional)
Using WS_FTP Home to upload files to computech
Using WS_FTP Professional to upload files to computech

Transmit 3 (Mac OSX) (Official Transmit 3 Site)
Using Transmit 3 to upload files to computech

 

.Domains

What Is a Domain Name?
Australian Domain Name Registration Rules
Things to consider when Selecting your Domain Name

 

.Secure Socket Layer (SSL)

What Is SSL?

 

.Payment Options and Information

Changing Payment Details

Payment Methods:

- Direct Deposit (including Internet Banking)
- Credit Card

 

.Our Policies

Acceptable Use Policy
Terms & Conditions
Privacy Policy
No SPAM / U.C.E. Policy (Unsolicited Commercial E-mail)

 

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Support Ticket System

If you have a question regarding your computech account, whether it is a simple query, technical question, or asking for advice, our experienced technical support staff are here to help. Simply send your message via email to support@computech.com.au or submit your message through our Members Portal System and we will reply as soon as possible.

If you are not sure which department to contact, simply email us at support@computech.com.au and we will get back to you soon. If you are a customer and cannot access your Helpdesk account, please use the Members Portal System or our Contact Page

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